Ticket Manager

Launched in 2011, Ticket Manager is a software solution designed specifically for Family Entertainment Centres (FEC) who operates redemption machines. Our user-friendly interface controls your entire redemption and prize inventory. The software enables up to four users to operate the system using wireless barcode scanners, allowing customers to be served quickly.

The system integrates with all major ticket eaters including Ticket Station, Ticket Eater, Galileo and Smart Technologies. The latest version also integrates with Concept Games One Big Ticket System. Points not redeemed are returned to the customer in the form of a secure bar-coded receipt or added to their customer loyalty card. The system will void all tickets previously used thereby decreasing the risk of fraud. Receipts given to customers have a unique code which allows them only to be used in your premises ensuring receipts from other sites cannot be accepted.


  • Serve up to 4 Customers Simultaneously
  • Control Low Level Stock and Out of Stock Items
  • Tickets can be ‘Banked’ on a Secure Receipt or Loyalty Card
  • Easily Void Stock Items
  • Add Points from Cards and Tokens obtained from Machines
  • Add a Barcode to any Stock Item
  • Prize Bingo Module Included
  • Stock Price Enquiry
  • Full Stock History
  • Print Vouchers for Other Prizes – e.g. A Game of Bowling
  • Full Loyalty Card Management with Bonuses
  • Allow Individual Team Members to Add Points Manually
  • Promotional Points Printed
  • Customer Refunds Tracked
  • Damaged Stock Items Recorded
  • Automated Email Reports
  • Track your Redemption Ticket Stock
  • Issue Tickets to Redemption Machines
  • Individual User Security Settings
  • Display Customer Transactions (TV Required)
  • Upgrading to the latest version of Ticket Manager

    If you are currently using Ticket Manager Version 3 or below, click here to see the benefits of upgrading to our latest version.